Refund policy
At our atelier, we specialize in bespoke, handcrafted creations tailored specifically to your vision. Because each piece is custom-made to order, we do not offer traditional refunds or returns once a purchase has been confirmed.
Our “Satisfaction First” Promise
Your confidence in our craftsmanship matters to us. That’s why we operate on a Satisfaction First payment model designed to give you complete peace of mind.
The Handover Process
* No Final Payment Upfront
You are not required to settle the final balance until your piece is completed and presented to you.
* Face-to-Face Inspection
Every item is personally delivered by our team, allowing you to carefully inspect the craftsmanship, fit, and finishing details.
* 100% Satisfaction Before Payment
Payment is only completed once you are fully satisfied with your piece.
Our Commitment to Quality
By giving you the opportunity to review your custom creation in person before making final payment, we ensure that what you take home reflects your vision perfectly — eliminating the need for returns while maintaining the highest standard of quality and service.