Delivery and satisfaction policy

1. The Bespoke Journey

Every piece at Zevari London is custom-made. From the moment your order is received, it becomes our top priority. As your jewellery is being brought to life, we provide:

• Progress Updates: Updates on the craftsmanship stages throughout the creation process.
• Visual Confirmation: High-resolution photos of your piece as it nears completion.
• Timeline Transparency: Estimated completion dates so you can plan accordingly.

2. Face-to-Face Delivery

To ensure the integrity of our work and the security of your investment, we deliver all orders in person.

• Once your piece is ready, a member of our team will coordinate a private delivery at a mutually convenient location and time.
• This allows you to inspect the craftsmanship, verify the fit, and appreciate the brilliance of the stones in person before the transaction is finalised.

3. Our "Satisfaction First" Payment Guarantee

We operate on a foundation of trust and excellence. Unlike traditional retailers, we do not require final settlement until the piece is in your hands and you have had the opportunity to inspect it.

• Inspection: You will have the opportunity to fully inspect your bespoke item during the face-to-face delivery.
• Payment: We only take final payment once you are fully satisfied with the finished result, in accordance with your agreed commission terms.
• Refinement: If the piece requires minor adjustments to meet your expectations, we will take it back to our workshop and arrange a new delivery once the adjustments are complete.

4. Scheduling Your Delivery

Once your item has passed our final quality control, we will contact you through your preferred method of communication, whether by phone, WhatsApp, or email, to arrange the handover.

For security purposes, please have valid identification available during delivery. Our team will coordinate the arrangements with you in advance to help ensure a smooth handover.