At Zevari London, we specialize in bespoke, handcrafted creations tailored specifically to your vision. Because each piece is custom-made to order, our refund policy is designed around personal inspection and your satisfaction with the finished jewellery.
Our Refund Policy
At our atelier, we specialize in bespoke, handcrafted creations tailored specifically to your vision. Because each piece is custom-made to order, we do not offer traditional refunds or returns once a purchase has been confirmed, subject to your applicable statutory consumer rights.
Our “Satisfaction First” Promise
Your confidence in our craftsmanship matters to us. That’s why we operate on a Satisfaction First payment model designed to give you complete peace of mind.
Your bespoke jewellery is personally presented to you for inspection before the final payment is completed. This gives you the opportunity to review the finished piece and confirm your satisfaction.
The Handover Process
1. No Final Payment Upfront
You are not required to settle the final balance until your piece is completed and presented to you.
2. Face-to-Face Inspection
Every item is personally delivered by our team, allowing you to carefully inspect the craftsmanship, fit, and finishing details.
3. 100% Satisfaction Before Payment
Payment is only completed once you are fully satisfied with your piece, in accordance with the agreed commission terms.
Our Commitment to Quality
By giving you the opportunity to review your custom creation in person before making final payment, we aim to ensure that what you take home reflects your vision — eliminating the need for returns while maintaining the highest standard of quality and service.
If your jewellery does not meet your expectations at the personal handover, please discuss your concerns with our team before completing the payment.
Your Consumer Rights
Nothing in this Refund Policy is intended to exclude or limit any rights or remedies available to consumers under applicable law. Your statutory rights remain unaffected.